“It’s easy to miss the real point of our lives even as we’re living them,” writes Arianna Huffington in her book Thrive. “And it is very telling what we don’t hear in eulogies.” Those things include making senior vice president, sacrificing kids’ Little League games to go over those numbers one more time, or my personal favorite: “she dealt with every email in her inbox every night.”
“You never hear, ‘George increased market share by 30 percent,’” Huffington said at a recent event at Soho House in New York City. What you do hear in eulogies, she says, are stories of “small kindnesses.”
It’s well known that details make good art great. Subtle word choices separate great poets from amateurs. Small flourishes define superlative architecture. Tiny considerations make products world-class (“Jobs spent days agonizing over just how rounded the corners should be,” writes Walter Isaacson about the Apple II in Steve Jobs).
I think the same can be said about building a great business. Tiny considerations in the interactions companies have with their customers are all about focusing on people before profits—and, paradoxically, this can yield huge returns. This is the mentality that Wharton professor Adam Grant talks about in his research on corporate “givers” versus “takers.” In various now-famous studies in his book Give and Take, Grant has shown that the most successful people in the workplace tend to be the ones who give selflessly to others without expectation of returned favors. Research by Jim Stengel, former global marketing head at Procter & Gamble, shows that this also works at a corporate level. Businesses “center[ed] on improving people’s lives outperform their competitors,” he writes, after studying a decade of market performance of fifty thousand brands.
In Thrive, Huffington argues that power and money have too long been life’s main yardsticks of success, and that we should measure our achievements instead by four new metrics: Wisdom, Wonder, Well-Being, and Giving. If the eulogy test is an indication, Giving is likely the most memorable of the four.
“It’s tempting to reserve the giver label for larger-than-life heroes such as Mother Teresa or Mahatma Gandhi, but being a giver doesn’t require extraordinary acts of sacrifice,” Grant writes in Give and Take. “It just involves a focus on acting in the interests of others.”
This is an excerpt from 99U’s new book, Make Your Mark. It features 21 essays and interviews on building a creative business with impact, including the full text of this essay by Contently co-founder and journalist Shane Snow.