Unite Your Flock: Early Birds & Night Owls

Moon designed by Lil Squid from the Noun Project

Moon designed by Lil Squid from the Noun Project

Trying to get the night owls to collaborate at 9 a.m. with the morning people can be, to put it mildly, a struggle. SY/Partners has been working on a new app to help teams find harmony, Teamworks, and through all the team data they’ve been gathering, they found that early risers butting heads with late-nighters to be one of the most common conflicts.

The team member who’s happily firing off at emails at 6 a.m. is a morning lark; the team member whose finest thinking happens post-9-to-5 is a night owl. Each person’s ideal working time is determined by biology, lifestyles, family obligations, etc. Problems arise when shared conventions aren’t established — for example, if an owl logs on mid-morning to finds he’s missed out on an early-bird decision-making email chain. Or a lark is rocked with a steady stream of incoming emails just as she’s powering down for the night.

The best solution is a simple one: team members need to be more considerate of each other.

  • Establish set working hours. When are people expected to be on call? Except for emergencies or other situations when it’s all-hands-on-deck, make it clear that team members are not expected to be fielding emails during off-hours.
  • Develop a shared language for communicating when the emails require answers. For example, a night owl firing off ideas after hours should write in the subject line: “Please review in the morning.”
  • If you’re a team member whose ideal work time falls outside the team’s norm (e.g. the majority is in by 8 a.m., but you like to go to the gym in the morning and start working at 10:30 a.m.), the burden is on you to demonstrate responsiveness. How can you avoid creating bottlenecks and frustrating team members waiting for your input? How can you show your dedication, so that your limited availability doesn’t look like a lack of care or commitment?

Approach this issue proactively by acknowledging it and making moves to work around it, instead of trying to force your night owls into early birds and vice versa, and your team will be much happier.

Read more common conflicts (and solutions) in Part I and Part II.

load comments (4)

Comments

Why Your Business Idea Isn’t Taking Off

Designed by Laurent Canivet for the Noun Project.

Designed by Laurent Canivet for the Noun Project.

Your business idea (be it for a design studio, an app, or consulting practice) has yet to become a success and you can’t figure out why. In an interview over at Entrepreneur with Scott D. Anthony, author of The First Mile: A Launch Manual for Getting Great Ideas Into the Market, the strategy and innovation consultant discusses the most common reasons why your business idea is stagnant:

One extreme is something called “paralysis by analysis,” where the business exists only in someone’s head. They’re trying to make the business plan perfect and remove all risk before taking the first step. The other extreme is “doing without thinking,” where you put something out into the market to see what happens. You can waste a lot of time and money learning things the world has already discovered.

 Do either of these two scenarios look familiar? If so, it may be time to take some focused action to get your business off the ground. The real answer lies in between the two extremes: the best action is usually securing your first customer and then building upon that success.

[via]

load comments (1)

How to Deal (or Not Deal) with Phone Calls

No Phone by Scott Lewis from The Noun Project

No Phone by Scott Lewis from The Noun Project

Do you get pissed off whenever someone asks you to setup a “quick call” to chat? Gary Vaynerchuk bets that you do:

We have gotten to a place where everything happens on our time. You watch the TV show when you want to watch it, not because it airs on Wednesday at 8 (7 central). You text because you can respond to that person on your time.

In a thoughtful tirade against phone calls, Dharmesh Shah, founder of HubSpot, left some important takeaways for how to deal with phone calls (and by extension, meetings), including:

To avoid the awkwardness around small-talk, try to outline what the topic of the conversation is going to be.  It makes you feel less guilty for transitioning into the purpose of the call.

Use email to get your high-level thoughts communicated first, and then use a phone call to add a personal touch or to have a higher bandwidth conversation.

If your work requires phone calls, that’s understandable. But remember that more often than not, synchronous communication puts you in a reactionary state. Don’t feel obligated to answer the phone every time it rings; what’s urgent isn’t always important.

[via]

 

load comments (0)

Learn the Rules & Then Break Them

dp_wrongtheory4_f

Scott Dadich’s spread for an article on Ridley Scott in Wired Magazine.

Editor-in-chief of Wired Magazine Scott Dadich says it’s time to start getting it wrong. In the field of technology design, we have figured out how to do it right. We have beautiful, sleek devices that are an ease to use – and it’s getting boring:

…once a certain maturity has been reached, someone comes along who decides to take a different route. Instead of trying to create an ever more polished and perfect artifact, this rebel actively seeks out imperfection—sticking a pole in the middle of his painting, intentionally adding grungy feedback to a guitar solo, deliberately photographing unpleasant subjects. Eventually some of these creative breakthroughs end up becoming the foundation of a new set of aesthetic rules, and the cycle begins again.

Dadich emphasizes that it’s not about throwing out design rules and starting from scratch. You need to master the rules so you can effectively break them. In his work for Wired Magazine, Dadich would apply his ‘Wrong Theory’ in small ways by only breaking one or two rules to regain visual interest. He would make large images small, overlap graphic and type and put headlines at the end of stories. Our future lies in failure as Dadich states, “…only by courting failure can we find new ways forward.”

[via]

load comments (0)

Use the Restroom Test to Make the Most of Conferences

Toilet Paper designed by Collectif Intro from the Noun Project

Toilet Paper designed by Collectif Intro from the Noun Project

Being shy or introverted doesn’t mean you can’t network like a pro at events. Over at Atomic Spin, Phil Kirkham gives us three tips on how to get the most from a conference or event. Our favorite is The Restroom Test, a way to check how well you’re doing at mixing and mingling with your fellow event-goers:

Take a walk to the restroom and back and see how many people that you did not know previously nod in recognition or say Hi. By the second day of the conference, I could count on getting at least 5 nods of recognition during my walk.

Even if you’re not overly shy, conferences can be intimidating thanks to the sheer number (and talents) of those around you. If at the end of the conference, you still find yourself among only strangers, it’s a good indicator that you’re not making the most of your time there. At the heart of it, Kirkham’s Restroom Test is a great way to not only help measure the number of new people you’re meeting during the event, but also to strengthen your memory of them. 

[via]

load comments (1)

Paul Jarvis: Find Your Rat People

rats

Illustration of Paul Jarvis’ rats

Web designer and author Paul Jarvis wants you to find your “rat people.” These are the people who are passionate about the same things as you, in Jarvis’ case, that’s pet rats. Not everyone is going to have the same interests and that’s perfectly alright. However, stay away from those who insult you because of who you are.

The ones who think your work is useless or worse, disgusting don’t truly matter. Their dissension should fall on deaf ears because they’d never support you, pay you or join your secret club. When you give up trying to please everyone your work becomes much more focused and valuable to the people that matter.

Your rat people get what you do and love it. These are the people you should look for as clients, have on your mailing list and friend on social media. Too often we let the client decide if we are the right designer for them when we should be questioning if they are the right client for us. Jarvis reminds us, “for your creativity to support you, you need to find your 1%. Your rat people.”

[via]

load comments (9)

Recover from Failure with a Deep-Tissue Post-Mortem

Stones by Roberto Notarangelo from The Noun Project

Stones by Roberto Notarangelo from The Noun Project

Creative professionals who practice rapid iteration believe in the mantra of “fail fast, fail often.” And while quickly bouncing back from mistakes is essential to accelerated progress, not adequately reflecting upon failure can prevent complete recovery. Sometimes, deeper reflection is needed.

Founder and CEO of “failure consultancy” Fail Forward, Ashley Good, recommends performing what she calls a “deep-tissue post-mortem” to thoroughly recover from failure:

Our tendency in times of failure is to try to figure out what caused it, fix it as soon as possible and move on. That undermines the depth of learning that’s possible.

Good suggests asking the following questions to get started:

Try to figure out why the failure happened. What assumptions were made? What experiences led to it? That really deepens what you can learn from the experience. Also, listen to other perspectives on what happened. I often bring together different stakeholders in the failure to talk about it. If you bring five people together, you’ll get five different stories about what went wrong.

Don’t just sweep the failures under the rug and move on. Take some time to sufficiently prepare yourself for when you will, inevitably, fail again.

[via]

load comments (0)