We’re all about the face-to-face conversation, but with the rise of remote teams, communicating via IM becomes an increasingly important skill. Github’s Zach Holman shares why he actually prefers that workplace communication happen via instant messaging:
Text is explicit. By forcing communication through a textual medium, you’re forcing people to better formulate their ideas.
Real-time oral communication has drawbacks. In normal, conversational dialog, most of us know the direction we want to take our argument, but it’s difficult to think about what you’re going to say until a few moments before you say it. This leads to filler words (like um and uh), excess rambling, and lack of clarity in speech.
If you’ve ever wanted to scream at someone get to the damn point already, you know this pain.
Text is the opposite.
Read the rest of his case here.