In a piece about digital etiquette, The New York Times notes that struggling with a new communication technology isn’t a novel concept. People’s reservations about the telephone sound eerily similar to those expressed by today’s email users. However, even 25 years after its invention, email protocol is still a work in progress.
Some rules suggested by the piece:
- Above all, don’t waste the recipients time.
- Don’t ask for information that can easily be assessed via Google-ing.
- Don’t ask for long form answers via text.
- Skip time-wasting emails and texts that just say “k” or “thanks.”